|In the course of extensive tests on old, used via ferrata sets, several manufacturers and institutions in the mountain sports industry have found that those systems with rope brakes could fail in the case of a fall.
Tests have shown that the fall factor in the event of a fall could have increased. In combination with a use-dependent loss of strength in the carabiner arms, this could lead to a complete failure of the system. This could result in severe or fatal injuries.
To exclude every possible risk to our customers, SALEWA has decided to initiate a precautionary recall from the market of all via ferrata sets with rope brakes. Stop using the affected sets immediately.
All SALEWA via ferrata sets with a rope brake of this or similar design are affected, and they may be in circulation in a variety of possible colours:
Affected by the recall
Via ferrata sets with fabric shock absorbers of this design or similar, in a variety of possible colours, are not affected by the recall.
Not affected by the recall
Details on the affected via ferrata sets and the sets not affected are to be found in the FAQ on the recall.
If you have one of the affected via ferrata sets which is less than 7 years old, you can return it to SALEWA for replacement free of charge. The replacement will be a set of equivalent quality in the latest state of technology, with a shock absorber instead. On request you can avail of the opportunity to acquire a set from the Ergo series for a small extra charge.
Whatever the type of product or type of design, via ferrata sets which have exceeded the maximum recommended lifespan must not be used and SALEWA urges you to destroy such sets immediately. Where the set is used intensively, the maximum lifespan can be reduced by up to one year.
To return your via ferrata set, register on the form provided for this purpose at the website www.salewa.com/recall. You can print out the return form together with the address label to return the items. We cannot begin delivering replacement products until the beginning of April 2013 for logistical reasons. You can use this website facility to check on the status of your return procedure at any time. To compensate for the costs of postage, we will include an Icono multifunctional headband when packaging your replacement set.
SALEWA has set up a hotline for any further enquiries:
Tel: +39 0471 242 619
Further information and ongoing updates at www.salewa.com
We apologise for any inconvenience caused by these measures. Your safety is our highest priority, and so we ask for your understanding.
Your SALEWA team
- DOWNLOAD THE RECALL FAQ
- DONWLOAD THE PRESS RELEASE CONCERNING THE PRECAUTIONARY RECALL 25/02/2013