|In activation trials performed on empty ORTOVOX avalanche airbag models TOUR 32+7 ABS and TOUR 30+7 W ABS, triggering was hampered in extremely rare cases, with only one of the two airbags opening.
Internal tests showed that models shipped before October 15 may be affected. We are hence reacting immediately and are issuing the precautionary recommendations for retrofitting the TOUR 32+7 ABS and TOUR 30+7 WOMAN ABS models before using. The cause of the issue has already been identified and can be eliminated through attachment of the ABS DOOR OPENER KIT.
The FREE RIDER 24 ABS, FREE RIDER 24 W ABS and FREE RIDER 26 ABS models are explicitly NOT affected. However, we will be happy to send the ABS DOOR OPENER KIT to anyone who would still like to retrofit their backpack.
If you own one of the affected models, please enter your contact data in the form on the right. We will send you the ABS DOOR OPENER KIT needed for retrofitting free of charge as soon as possible. We will keep your data confidential and will only use it for this retrofit campaign.
In addition to providing information on our website, we have set up a service hotline: Send an e-mail to email@example.com or call us at +49-89-666-74-212 to receive further assistance.